PDQ Networks
We support the uncensored flow of
information and ideas over the Internet and do not actively monitor subscriber
activity under normal circumstances. Similarly, we do not exercise editorial
control over the content of any web site, e-mail transmission, newsgroups, or
other material created or accessible over or through the services, except for
certain proprietary Web sites. However, in accordance with our TOS (Terms of
Service), we may remove any materials that, in our sole discretion, may be
illegal, may subject us to liability, or which may violate this AUP. PDQ
Networks may cooperate with legal authorities and/or third parties in the
investigation of any suspected or alleged crime or civil wrongdoing. Your
violation of this AUP may result in the suspension or immediate termination of
either your PDQ Networks account or other actions as detailed in Section 3
WITHOUT PRIOR NOTICE.
Although
we backup all data on a regular basis, we cannot be held liable for the loss of
your data, please be sure to backup your web site.
All domains
hosted must be ‘live web sites’ i.e. our hosting may NOT be used for file
storage, home backups, remotely hosted forums, chat room, relays, proxy
servers etc.
Refunds:
due to the expense involved in setting up reseller accounts and the fact that
they can be cancelled at any time, we do not offer refunds on any monthly paid
reseller accounts.
Other
terms will be prorated after the deduction of a 50% penalty.
To avoid fraud,
internet scams, etc. we require that all reseller hosting account are setup
under a registered domain name owned by the purchaser of the reseller/hosting
account. Under certain circumstances we may allow exceptions to this i.e. if
the purchasers and domain name owner are close relatives, please email us with
details.
This document is intended to provide a basic understand of
PDQ Networks's Acceptable Use Policy. The following are guidelines for the
establishment and enforcement of PDQ Networks's AUP
·
Ensure reliable service to our customers
·
Ensure security and privacy of our systems and network, as
well as the networks and
·
systems of others
·
Comply with existing laws
·
Maintain our reputation as a responsible service provider
·
Encourage responsible use of the Internet and discourage
activities which reduce the
·
usability and value of Internet services
·
Preserve the value of Internet resources as a conduit for
free expression and exchange
·
of information
·
Preserve the privacy and security of individual users
·
PDQ Networks intends to provide its customers access to
everything the Internet has
·
to offer. While the PDQ Networks is firmly committed to the
principles of free speech,
·
certain activities that may be damaging to the resources of
both the PDQ Networks and the
·
Internet and cannot be permitted under the guise of free
speech. The resources of the
·
PDQ Networks and the Internet are limited, and abuse of
these resources by one user has
·
a negative impact on the entire community.
We do not routinely monitor the activity of accounts except
for measurements of system utilization and the preparation of billing records.
However, in our efforts to promote good citizenship within the Internet
community, we will respond appropriately if we become aware of inappropriate
use of our service.
You may not use your dedicated rack or virtual site to
publish material, which we determine at our sole discretion, to be unlawful,
indecent or objectionable. For purposes of this policy, "material"
refers to all forms of communications including narrative descriptions,
graphics (including photographs, illustrations, images, drawings, logos),
executable programs, video recordings,
and audio recordings.
If an account is used to violate the Acceptable Use Policy
or our TOS, we reserve the right to terminate your service without notice. We
prefer to advise customers of inappropriate behaviour and any necessary
corrective action, however, flagrant violations of the Acceptable Use Policy
will result in immediate termination of service. Our failure to enforce this
policy, for whatever reason, shall not be construed as a waiver of our right to
do so at any time.
As a member of our network community, you must use your
Internet access responsibly. If you have any questions regarding this policy,
please contact us at abuse@pdqNetworks.com
VIOLATIONS OF out ACCEPTABLE USE POLICY The following
constitute violations of this AUP:
Illegal use: services may not be used for illegal purposes,
or in support of illegal activities. We
reserves the right to cooperate with legal authorities and/or injured third
parties in the investigation of any suspected crime or civil wrongdoing.
Harm to minors: Use of our service to harm, or attempt to
harm, minors in any way, including, but not limited to child pornography.
Threats: Use of the our service to transmit any material (by
e-mail, uploading, posting or otherwise) that threatens or encourages bodily
harm or destruction of property.
Harassment: Use of our service to transmit any material (by
e-mail, uploading, posting or otherwise) that harasses another.
Fraudulent activity: Use of our service to make fraudulent
offers to sell or buy products, items, or services, or to advance any type of
financial scam such as "pyramid schemes,"
"ponzi schemes," and "chain letters."
Forgery or impersonation: Adding, removing or modifying
identifying network header information in an effort to deceive or mislead is
prohibited. Attempting to impersonate
any person by using forged headers or other identifying
information is prohibited. The use of anonymous remailers or nicknames does not
constitute impersonation.
Unsolicited commercial e-mail / Unsolicited bulk e-mail
(SPAM) Use of the our service to transmit any unsolicited commercial or
unsolicited bulk e-mail is expressly prohibited.
Violations of this type will result in the immediate
termination of the offending account.
IMPORTANT NOTICE:
E-mail / News Bombing: Malicious intent to impede another
person's use of electronic mail services or news will result in the immediate
termination of the offending account.
E-mail / Message Forging: Forging any message header, in
part or whole, of any electronic transmission, originating or passing through
the Network is in violation of this AUP.
Usenet SPAMing: PDQ Networks has a zero tolerance policy for
the use of its network for the posting of messages or commercial
advertisements, which violate the rules,
regulations, FAQ or charter of any newsgroups or mailing
list. Commercial messages that are
appropriate under the rules of a newsgroup or mailing list or that are
solicited by
the recipients are permitted. Unauthorized access: Use of
our service to access, or to attempt to access, the accounts of others, or to
penetrate, or attempt to penetrate, security measures of our or another
entity's computer software or hardware, electronic communications system, or
telecommunications system, whether or not the intrusion results in the
corruption or loss of data, is expressly prohibited and the offending accounts
are subject to immediate termination.
Shell access is not permitted for any reason. Users who
attempt to connect via SSH are subject to having their accounts either
suspended or terminated without notice.
Copyright or trademark infringement: Use of the our service
to transmit any material (by e-mail,
uploading, posting or otherwise) that infringes any copyright, trademark,
patent, trade secret or other proprietary rights of any
third party, including, but not limited to, the unauthorized copying of
copyrighted material, the digitization
and distribution of photographs from magazines, books, or
other copyrighted sources, and the
unauthorized transmittal of copyrighted software.
Collection of personal data: Use of our service to collect,
or attempt to collect, personal
information about third parties without their knowledge or consent.
Network disruptions and unfriendly activity: Use of the
service for any activity which affects
the ability of other people or systems to use or service or the Internet.
This includes "denial of service" (DOS) attacks
against another network host or individual user. Interference with or
disruption of other network users, services or equipment
is prohibited. It is the Member's responsibility to ensure
that their network is configured in a secure manner. A Subscriber may not,
through action or inaction, allow others to use
their network for illegal or inappropriate actions. A
Subscriber may not permit their network, through action or inaction, to be
configured in such a way that gives a
third party the capability to use their network in an
illegal or inappropriate manner. Unauthorized entry and/or use of another
company and/or individual's computer system
will result in immediate account termination. The Network
will not tolerate any subscriber attempting to access the accounts of others,
or penetrate security measures of other systems, whether or not the intrusion
results in corruption or loss of data.
Fraud: Involves a
knowing misrepresentation or misleading statement, writing or activity made
with the intent that the person receiving it will act upon it.
Infringement of Copyright, Patent, Trademark, Trade Secret,
or Intellectual Property Right: Distribution and/or posting of copyrighted or
the aforementioned infringements will not be tolerated.
Distribution of Viruses: Intentional distributions of
software that attempts to and/or causes damage, harassment, or annoyance to
persons, data, and/or computer systems are prohibited. Such an offence will
result in the immediate termination of the offending account.
Inappropriate Use of Software: Use of software or any device
that would facilitate a continued connection, i.e. pinging, while using PDQ
Networks services could result in suspension service.
Third Party
Accountability: PDQ Networks subscribers will be held responsible and
accountable for any activity by third parties, using their account, that
violates guidelines created within the Acceptable Use Policy.
Violation Of PDQ Networks Virtual Accounts: It is absolutely
forbidden to host or IRC servers on Virtual Server Accounts. Virtual Server
Accounts found hosting this material will be subject to immediate cancellation
without refund.
Uptime guarantee:
Due to various interpretations of uptime i.e. if the mails servers are up and
the mysql server down is this uptime or downtime, we measure uptime as server
connected to the internet time. The servers are pinged from multiple locations
by multiple servers, these services then notify when a server is not available.
These are reported to us on either a weekly or monthly basis. We guarantee that
our servers will be available 99.5% of the time. If they are down for more than
this we will credit your account for 4 times the amount of downtime. For a
downtime credit please email sales@pdqnetworks.net
IRC networks: It is absolutely forbidden to host an IRC
server that is part of or connected to another IRC network or server. Servers
found to be connecting to or part of these networks will be immediately removed
from our network without notice. The server will not be reconnected to the
network until such time that you agree to completely remove any and all traces
of the irc server, and agree to let us have access to your server to confirm
that the content has been completely removed. Any server guilty of a second
violation will result in immediate account termination.
Unlimited Accounts: Unlimited Accounts are indeed
unlimited. These accounts are not to be
used to host a collection of MP3's, Warez, Backup Your Home Computer. They
accounts may also not be used as a download distribution point for your bundled
software. It is to be used for standard web practices and only standard web
practices. If you have a questionable concern open a ticket with the
helpdesk.
http://www.helpdesk.servertransporter.com If you know your site is going
to use an un-normal usage, and sign up knowing this, we will require you to get
a dedicated server. If you have any questions in regards to this contact our
helpdesk. Un-Normal usage is anything that a shared server would not be able to
provide. Again Contact us for approval if you feel you will fall into this
clause.
Streaming Video and Audio: shoutcast, streaming Video and
Audio, is not permitted on our servers. You must zip the content to prevent
this if you wish to have it hosted.
Adsense and similar advertising websites under 50mb are
permitted on our servers.
MP3's, ring tones, Warez, CGI Chat, Gamers, IRC, Download
Sites, Spam, Proxy servers, Hacks, file storage, Dead Sites that use background
running processes are not permitted on our servers, All sites must be legal & fully acceptable.
Egg Drop - Egg Drop Scripts are Not allowed, These are
grounds for immediate account deletion without a refund.
Legal - If it is not legal in the United States of America
and United Kingdom, It is not permitted to reside on our server. If found sites
will be suspended.
Security
You are responsible for any misuse of your account, even if
the inappropriate activity was committed by a friend, family member, guest or
employee. Therefore, you must take steps to ensure that others do not gain
unauthorized access to your account. In addition, you may not use your account
to breach security of another account or attempt to gain unauthorized access to
another network or server.
Your password provides access to your account. It is your
responsibility to keep your password secure.
Sharing your password and account access with unauthorized
users is prohibited. You should take care to prevent others from using your
account since you will be held responsible for such use.
Attempting to obtain another user's account password is strictly
prohibited, and may result in termination of service.
You must adopt adequate security measures to prevent or
minimize unauthorized use of your account.
You may not attempt to circumvent user authentication or
security of any host, network or account. This includes, but is not limited to,
accessing data not intended for you, logging into or making use of a server or
account you are not expressly authorized to access, or probing the security of
other networks. Use or distribution of tools designed for compromising security
is prohibited. Examples of these tools include, but are not limited to,
password guessing programs, cracking tools or network probing tools.
You may not attempt to interfere with service to any user,
host or network ("denial of service attacks"). This includes, but is
not limited to, "flooding" of networks, deliberate attempts to
overload a service, and attempts to "crash" a host.
Users who violate systems or network security may incur
criminal or civil liability. PDQ Networks
will cooperate fully with investigations of violations of systems or
network security at other sites, including cooperating with law enforcement
authorities in the investigation of suspected criminal violations.
Network Performance
Our accounts operate on shared resources. Excessive use or
abuse of these shared network resources by one customer may have a negative
impact on all other customers. Misuse of network resources in a manner which
impairs network performance is prohibited by this policy and may result in
termination of your account. Any one site or reseller account found to be utilizing
in excess of 10% of the system resources at any given may be
suspended. We reserve the right to terminate such account if we see fit.
You are prohibited from excessive (10% or greater per
domain) consumption of resources, including CPU time, memory, disk space and
session time. You may not use resource-intensive programs which negatively
impact other customers or the performances of our resources. We reserves the
right to terminate or limit such activities. Any one site or reseller account found
to be utilizing in excess of 10% of the system resources at any given may
be suspended. We reserve the right to terminate such account if we see
fit.
Uptime
Guarantee: our uptime guarantee is based on network connection time as
monitored by several independent monitoring services. If our server connection
time is less than 99.5% as reported by these services, we will credit your
account with 4 time the amount of downtime over and above our guarantee i.e. if
the server is offline for an extra day we will credit your account with 4 extra
days. Please email us for your credit.
Third
party scripts: We do not provide support for third party scripts found in Fantastico
or any other 3rd party scripts that our customers may chose to use.
We do not provide web site design support or support for templates or any other
free items that may be included with our hosting plans from time to time.
REPORTING VIOLATIONS OF AUP
PDQ Networks requests that anyone who believes that there is
a violation of this AUP direct the information to the Abuse Department at
abuse@pdqNetworks.com .
If available, please provide the following information:
The IP address used to commit the alleged violation
The date and time of the alleged violation, including the
time zone or offset from GMT
Evidence of the alleged violation
E-mail
with full header information provides all of the above, as do system log files.
Other situations will require different methods of providing the above information.
We may take any one or more of the following actions in response to complaints:
·
Issue written or verbal warnings
·
Suspend the Member's newsgroup posting privileges
·
Suspend the Member's account
·
Terminate the Member's account
·
Bill the Member for administrative costs and/or reactivation
charges
·
Bring legal action to enjoin violations and/or to collect
damages, if any, cause by violations
·
Accounts suspended for AUP violations will be subject to a
$5.00 un-suspend charge
·
Requests for a ‘backup copy’ of a domain deleted for tOS
violations will be subject to a $10.00 charge.
Payment Terms:
All monthly account must be paid by PAYPAL subscription only. If you do not wish to pay
by subscription
Please make arrangements to pay quarterly, semi annual or
annually. Our reseller price guarantee is valid for as long as your payments
are made on time. If you cancel your subscription you cancel your guarantee.
For other payment terms we generally allow 3 days for late payments before we
suspend a reseller account but if we have to suspend your account your price is
no longer guarantee is gone. PLEASE make you payments in a timely manner WE ARE
NOT IN THE BANKING BUSINESS
REVISIONS TO THIS ACCEPTABLE USE POLICY
We reserves the right to revise, amend, or modify this AUP,
our TOS (Terms of Service) and our other policies and agreements at any time
and in any manner. Notice of any revision, amendment, or modification will be
posted in accordance with our TOS (Terms of Service). Our terms at posted at
many locations, any changes to our terms will be available at pdqe.com first